Payment & Trading Terms

Paypal, Credit, Debit Card Payment, BACS

  1. Your payments will be payable in full to Regenerus Laboratories 
  2. Privacy Policy: Regenerus Laboratories do not store credit card details, nor do we share your customer details with any 3rd parties.
  3. Delivery Policy: All test collection kits are dispatched via the Royal Mail within the UK .  All orders in stock will be shipped within 2 working days.
  4. International orders are sent by a courier of our choice who will be  either Federal Express, United Parcel Services (UPS) or DHL.  Full payment must be made in advance for all international orders. No refunds will be applicable on any shipping fee where the item has been dispatched a shipping cost incurred. Refunds on lab tests will only be available where no laboratory analysis has taken place and the test collection kit has been returned to Regenerus Labs in a fully reusable condition with a shelf life not less than 3 months still remaining. Premium shipping charges will apply.
  5. Delays: While Regenerus Laboratories will do their utmost to ensure timely delivery without delays, we do not accept any responsibility for delays caused by 3rd party courier service providers nor customs and excise holding any laboratory tests during clearance and verification. The customer accepts that this out of our control and that Regenerus Laboratories will not be held liable for any costs or losses associated with cancellation of repeat collection of the test .
  6. Refund / Cancellation Policy:  See Paragraph 12 Under Terms and Conditions
  7. Trade Account Invoicing: For trade account Regenerus Laboratories will invoice you on completion of the service. Payment terms unless otherwise agreed are immediate. Outstanding accounts over 30 days will incur a 8% delayed payment fee for every 30 days that the invoice remains overdue.